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CAREERS AT LANGSTONE QUAYS RESORT

Night Porter

Part-Time, Permanent

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A fantastic opportunity has arisen for a Night Porter to join our team. We are seeking an enthusiastic, customer-focused, reliable Night Porter to join our resort. Working as part of a small team, candidates must be flexible to ensure shifts are covered. Shifts will be between the hours of 22:30 – 07:00. Ideal candidates will be accustomed to night work and have a fantastic “can-do” attitude.

  • To greet all guests on arrival and porterage service to all guests arriving at night.
  • To provide cover for the Reception desk and ensure all duties are carried out efficiently and timely.
  • To confidently upsell all hotel services and facilities on offer during their stay.
  • To keep up to date with changes to any services the hotel provides such as menus and future events.
  • Maintain knowledge of the local area in order to support guests during their stay and can direct them when required or arrange local transport.
  • To ensure that all guests payments/accounts are charged accurately and they are provided with the correct documents/receipts.
  • To adhere to the hotel cash/credit card handling procedures and report any discrepancies to the supervisor or Head of Department.
  • Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
  • Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures such as left luggage policy.
  • Be aware of and follow all Health and Safety procedures.
  • This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.
  • Confident and approachable
  • Good teamwork and can work well alone
  • Calm under pressure during busy periods
  • Excellent selling and customer service skills
  • Can use own initiative and problem solve
  • Resilience and calm attitude when dealing with face to face complaints

Langstone Quays will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • £9.16 per hour
  • 29 days holiday (including bank holidays) increasing with continuous service (pro-rata for part-time employees)
  • Staff discount across the resort
  • Free parking
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