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CAREERS AT LANGSTONE QUAYS RESORT

LET YOUR CAREER TAKE OFF AT LANGSTONE QUAYS RESORT

Our Mission: To be the number one choice by consistently providing the highest levels of hospitality, with a passion for exceptional guest care, delivered by an enthusiastic and knowledgeable team, with a commitment to make a difference each day.

Our Values

To see each guest as part of a long-term relationship, not just a one-time event.

To focus on the guest experience at all times and continually strive to delight time after time.

To create a team that is enthusiastic, consistent and committed in a workplace that encourages an open, honest and supportive culture, by working together to create excellence.

To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.

To encourage our team to contribute to excellent working conditions for all.

To gain a reputation for delivering financial performance and being consumed and enthralled about our business.

Our employees

Are a vital part of LQ Resorts, so we like to look after them. 

We do this by:

Supporting our team’s physical and mental health.

Providing free gym membership.

Scheduling regular wellbeing sessions and providing a pastoral care module for all team members to access.

Delivering employee recognition programmes to reward hard work and effort.

Creating an environment that supports the development of skills, knowledge, qualifications and career progression.

Discounts across all Resorts, to encourage leisure time.

Mary Parnell HK Mgr
Mary is an absolute gem! You honestly couldn't find a more caring and supportive manager. She always takes the time to catch up with you and check you're okay. It's the little things that count - especially when she brings in her homemade sausage rolls, it's a lovely pick-me-up, and they are delicious. Bev Housekeeping

Front of House

Food & Beverage

Primary Job Purpose:

An exciting opportunity has arisen for a Bar Supervisor to join our Food & Beverage team.

The successful Bar Supervisor will be responsible for providing an excellent guest experience through exceptional service, whilst maintaining a high standard and achieving maximum revenue and guest satisfaction. We are looking for enthusiastic individuals, with a can-do attitude and commitment to making a difference.

Roles and Responsibilities:

  • To provide a superior guest experience and maximise revenue by promoting and upselling from the Drinks Library.
  • Oversee and maintain the bar area and outside areas to a high standard.
  • Ensure staff are visible and available to guests at all times.
  • Maintain stock levels.
  • Maintaining and Monitoring, hygiene standards and practices.
  • Co-Ordinate the preparation for service, including Organising staff sections, cleaning and maintaining glassware and china.
  • Checking layouts and preparation of tables including room service duties.
  • Maximise the service opportunities for guests to ensure return visits.
  • Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
  • Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures such as cash handling and credit procedures.
  • Be aware of and follow all Health and Safety procedures.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills:

  • Confident and approachable.
  • Good teamwork and can work well alone.
  • People management skills.
  • Calm under pressure during busy periods.
  • Excellent selling and customer service skills.
  • Can use own initiative and problem solve.
  • Resilience and calm attitude if dealing with face-to-face complaints.

Applicants must be aged 18 years or over.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Mark Howes, Restaurant & Bar Manager:  mark.howes@langstonequays.co.uk

Primary Job Purpose:

An exciting opportunity has arisen for a Food and Beverage Assistant (F&B) to join our F&B Team.  The successful applicant will assist in providing a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations, whilst maintaining maximum revenue and guest expectations.

Roles and Responsibilities

  • Assist in creating a warm and welcoming environment for our guests.
  • Assist in the set-up, preparation, and provide service duties for restaurants/functions/conferences as required.
  • Ensure that guests are greeted, seated and provided with menus promptly.
  • Ensure that all guests’ requests and queries are responded to promptly and effectively and exceptional service is delivered to guests at all times.
  • Ensure Food and Beverage departments are ready for service and ensure the areas are left ready for the next shift.
  • Familiarise yourself with menus and as much information about the food and beverage offering available to answer any questions guests may have.
  • Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately.
  • Ensure efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times.
  • Set up, clear and prompt service tables after use to ensure that guests can be seated on time.
  • Maintain a good standard of food safety, allergen and hygiene.
  • Ensure the food and beverage areas are clean and well presented at all times and assist with cleaning and housekeeping duties as required.
  • Deal with guest comments in a friendly and efficient manner, ensuring guest satisfaction and expectation at all times and ensuring that any guest complaints and positive comments are reported to management.
  • Ensure all cash, charge, float and till procedures are carried out in line with agreed procedures.
  • Prepare all back of house service points concerning expected numbers for breakfast, lunch or dinner requirements as necessary.
  • Cleaning and maintaining equipment, glassware, crockery and cutlery.
  • Ensure that all front of house and guest areas are well maintained at all times.
  • Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.

Key Skills

  • Confident and approachable.
  • Good teamwork and can work well alone.
  • Good timekeeping and attendance.
  • Calm under pressure during busy periods.
  • Excellent selling and customer service skills.
  • Can use own initiative and problem solve.
  • Resilience and calm attitude if dealing with face to face complaints.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

All staff Key Performance Measures

Our values underpin everything we do here at Lion Quays, staff should ensure that these are at the forefront of what they do day today.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of, and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Mark Howes, Restaurant & Bar Manager:  mark.howes@langstonequays.co.uk

Kitchen

Primary Job Purpose:

An exciting opportunity has arisen for a Junior Sous Chef to join our busy kitchen. We’re looking for a professional who is dedicated to food quality and sets high standards for their output. The ideal candidate will have experience in a similar role or will be looking to take the next step in their career (from Senior Chef de Partie or equivalent). A flexible approach to work is a must, along with a positive can-do attitude.

Roles and Responsibilities:

  • Ensure consistent and smooth running of food production.
  • Ensure that working areas are always kept clean.
  • Assist other kitchen staff as the need arises.
  • Supervise performance of kitchen staff to ensure proper activity.
  • Perform other administrative tasks as communicated by superiors.
  • Ensure that required standards are adhered to in the production and preparation of food – in quality, quantity and safety.
  • Work towards exceeding customers’ expectations by encouraging and promoting a high level of service.
  • Ensure all complaints, enquiries, and suggestions by customers are attended to accordingly.
  • Give appropriate support or guidance to members of the kitchen when the need arises.
  • Resolve possible disputes within the kitchen and report any unresolved.
  • Promote good team spirit regularly.
  • Ensure all dishes are prepared according to specification and served at the correct quality, portion size, and temperature.
  • Report the need for maintenance to the appropriate staff.
  • Maintain a high standard of personal appearance and hygiene including wearing and maintaining a clean uniform at all times.
  • Follow all company policies and procedures outlined in the Employee Handbook including any department-specific procedures such as cash handling and credit procedures.
  • Be aware of and follow all Health and Safety procedures.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

  • A demonstrable culinary experience in a similar role.
  • Minimum NVQ L2 or equivalent in professional cookery (essential).
  • NVQ L3 or equivalent in professional cookery (desirable).
  • Knowledge of best practices for training kitchen staff and implementing kitchen procedures.
  • High level of creativity and ambition to learn, grow and develop.
  • Familiarity with menu costing procedures.
  • Passion for new ideas, with the ability to inspire new members of the team.
  • Great attention to detail with a high level of reliability.
  • Flexible schedule required.
  • Confident and approachable.
  • Ability to work well as a team or on a sole basis.
  • Able to handle pressure calmly and professionally.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Toby Evans, Head Chef:  toby.evans@langstonequays.co.uk

An exciting opportunity has arisen in our busy kitchen for a Chef de Partie. We are looking for an experienced Chef de Partie or Chef to join our growing team. The ideal candidate will have a flexible approach to work and be committed to promoting a positive work environment, working collaboratively with their fellow kitchen brigade and front of house team to ensure the highest levels of guest satisfaction.

Learn More >

Primary Job Purpose:

An exciting opportunity has arisen in our busy kitchen for a Chef de Partie. We are looking for an experienced chef to join our growing team. The ideal candidate will have a flexible approach to work and be committed to promoting a positive work environment, working collaboratively with their fellow kitchen brigade and front of house team to ensure the highest levels of guest satisfaction.

Roles and Responsibilities:

  • Preparing, cooking and presenting dishes within your section.
  • Assisting other Chefs.
  • Ensuring you and your team have high standards of food hygiene and follow the rules of health and safety.
  • Monitoring portion and waste control to maintain profit margins.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

  • A demonstrable culinary experience in a similar role.
  • Ambitious to learn, grow and develop.
  • Passion for new ideas, with the ability to inspire new members of the team.
  • Great attention to detail with a high level of reliability.
  • Flexible schedule required.
  • Confident and approachable.
  • Ability to work well as a team or on a sole basis.
  • Able to handle pressure calmly and professionally.
  • NVQ Level 2 or equivalent.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Toby Evans, Head Chef:  toby.evans@langstonequays.co.uk

Primary Job Purpose:

An exciting opportunity has arisen to join our busy kitchen. As a Kitchen Porter, you will help ensure the kitchen runs smoothly, and that the highest standards of health and safety are maintained. We are looking for candidates who can work evenings and weekends with a flexible approach to work.

Roles and Responsibilities:

  • Wash crockery and utensils.
  • Daily clean of kitchen areas.
  • Deep clean kitchen equipment.
  • Keep stores areas tidy.
  • Keep refrigeration and freezers organised.
  • Report failing equipment to Supervisor.
  • Report Health and Safety hazards to Supervisor.
  • Communicate effectively with staff.
  • Provide porter support with deliveries.
  • Carry out other duties as may reasonably be required from time to time.

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills

  • Flexible approach to work.
  • Good teamwork and a positive attitude.
  • Calm under pressure during busy periods.
  • Can work at pace during busy periods.

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the forefront of what they do, day to day.

  • To focus on the guest experience at all times and continually strive to delight time after time.
  • To see each guest as part of a long-term relationship, not a one-time event.
  • To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
  • To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with.
  • To encourage our team to contribute to excellent working conditions for all.
  • To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunities to make a difference each day. In addition, you will receive:

  • Discounts across the resort, including family and friends.
  • Free onsite parking.
  • Progression and career development opportunities.
  • Pension Scheme.
  • Discounted food.
  • Free gym membership.
  • Access to wellness programmes.

To apply for this position please send your CV to Toby Evans, Head Chef:  toby.evans@langstonequays.co.uk

Health Club & Spa

A position has arisen for a Front of House Cleaner to join the resort on a part-time basis in the Leisure Club. Reporting to the Leisure Club Manager, and working as part of a small team, the successful Front of House Cleaner candidate will have a flexible approach to work and will perform a variety of cleaning tasks, to ensure the highest standards of cleanliness are maintained. Candidates will work well under pressure to ensure tasks are completed on time with a commitment to providing the best guest experience at all times.

Learn More >

Housekeeping

Maintenance

Person Hands Woman Pen 110473

Recruitment Day

at Langstone Quays Resort

Next Date To Be Advised

10.00 am – 4.00 pm

Come along to meet the team. 

An opportunity to discuss roles within the Resort and drop off your CV, we have a range of positions available, including;

Front of House, Restaurant, Bar, Kitchen, Health Club and Housekeeping.

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